Benefits for Companies Using VoIP - CSI 120-74 Business Data Networks and Communications

VoIP provides integrated voice and data application. IP Telephony merges a telephone system with the computer network providing many advantages for a business ranging from reduced long distance expense to improved customer service. Furthermore, VoIP assists a business in improving, knowledge management, and conduct video conferencing.
Benefits for Businesses conducting E-Commerce
For example: In the network-telephony model, the Web user begins a transaction at the company or institution Web site, but has the option of directly connecting to a Customer Service Representative by using what is called "click-to-dial" functionality.…