Business Apology Letters / Presentations / ID: 328004

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ID number:328004

Author: Anonymous author (4)

Evaluation:

Published: 12.09.2021.

Language: English

Level: Secondary school

Literature: 5 units

References: Not used

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Table of contents

Nr.	Chapter	Page.
	Basic information
	Main features
	Structure
	Tone and style
	Useful phrases
	Tips for writing an effective apology letter

Extract

Tips for writing an effective letter
The key – sincerity;
Apologise unconditionally;
Take responsibility. Offer a solution;
Be the bigger person – apologise.
Can offer an explanation - don’t confuse that with an excuse.

Conclusion
Write and send out immediately;
Short and to the point;
Apology – Explanation – Decision – Benefit – Thank you;
Tone has to be thought through.
…