The Analysis of Efficiency and Productivity ... / ID: 797545

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ID number:797545

Author: bakalaurs (3)

Evaluation:

Published: 16.05.2010.

Language: English

Level: College/University

Literature: 27 units

References: Not used

Time period viewed: 2006.g. - 2008.g.

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Table of contents

Nr.	Chapter	Page.
	Abstract	4
	Abbreviation Notes	7
Chapter 1	INTRODUCTION AND RESEARCH METHODOLOGY	8
1.1	Introduction	8
1.2	Background to research	9
1.3	Aims and objectives of the research	9
1.4	Research design and methodology	10
1.5	Outline of the dissertation	11
Chapter 2	LITERATURE REVIEW	12
2.1	Introduction	12
2.2	Introducing the ‘new government’	12
2.2.1.	Definition	12
2.2.2.	Major Aim	15
2.3	Evolution Process	16
2.4	KM and Connected Government	18
2.4.1.	KM dimensions	19
2.4.2.	Essence of connected government	20
2.4.3.	Effectiveness/efficiency vs Public value	21
2.5	Evaluation of the performance of e-Government in EU	22
2.5.1.	From E-government to Transformational government	24
2.6	Delivery Methodologies	27
2.7	Strategic partnership or PPP (Public Private Partnership)	30
2.7.1.	Definition	30
2.7.2.	Reasons For PPP	31
2.7.3.	Benefits of PPP for E-government	32
2.7.4.	Wide scope of PPP	33
2.8	E-Government in Latvia	35
2.8.1.	Vision and Mission	35
2.8.2.	Latvian E-gov Today	36
2.9	Latvia and PPP	37
Chapter 3	THEORETICAL FRAMEFORK	39
3.1	Introduction	39
3.2	Dependent variable	39
3.3	Independent Variables	40
3.4	Relationship Between Variables	44
3.5	Formulation of Research Questions	46
Chapter 4	RESEARCH DESIGN AND METHODOLOGY	47
4.1	Introduction	47
4.2	Research design	47
4.2.1.	Research type	47
4.2.2.	Investigation Type	48
4.2.3.	Extent of Researcher Interference with the Study	48
4.2.4.	Unit of Analysis	49
4.2.5.	Sampling Design	49
4.2.6.	Time Horizon	50
4.2.7.	Data Collection Method	50
4.3	Description of the investigation	52
4.3.1.	Secondary data	52
4.3.2.	Design of the Interviews	53
Chapter 5	INVESTIGATION	55
5.1	Introduction	55
5.2	Short description of the Secretariat of Special Assignment Minister of Electronic Government Affaires	55
5.3	Research question No 1	57
5.3.1.	Internet availability	57
5.3.2.	E-government recognition geographically	59
5.3.3.	Subsidies	61
5.4	Research Question No 2	63
5.4.1.	Establishment of State Information System	63
5.4.2.	Safety and Confidentiality Procedures	66
5.4.3.	Recognition	67
5.4.4.	E-services evaluation	68
5.4.5.	E-services effectiveness	70
5.4.6.	Partnering	71
5.5	Research question No3	75
Chapter 6	CONCLUSIONS RECOMMNEDATIONS AND FUTURE WORK	80
6.1	Introduction	80
6.2	Aims and objectives of the research	80
6.3	Research Question No1	81
6.4	Research question No2	82
6.5	Research question No3	83
6.6	Overall Conclusions	84
6.7	Recommendations	85
6.8	Constraints and limitation	86
6.9	Future work	86
	Bibliography	88
	Galvojums	92

Extract

The concept of e-Government is not anymore perceived as a breakthrough in the public sector, in contrast it became one of the major and fundamental issues of governing in the Europe and worldwide [9]. It was an inevitable outcome as it was dictated and assisted by the technological progress processes. Some 15 years ago it was just the first steps in the new sphere of actions, now it is already leapfrogged dramatically. It is seemed to coincide with once offered idea which created a great furore – to make an ‘entrepreneurial’ government [4]; despite the blames that it was the area of ‘science fiction’, looking back through all the years it is evident that it has become the reality. E-government is currently one of the essential issues in every country, and focusing on Europe, the European Commission approves and encourages it, facilitating any improvements [37]. However, the price of innovation quite often costs more than a budget can allow and handle [17]. The alternative was find in another fundamental issue of this dissertation, concept which when cooperating allows ‘to get more for less’ [4]. Public-Private Partnership (PPP) is supposed to be the great tool to increase efficiency and productivity. Moreover, if E-Governments are to succeed in modern competition of knowledge-based economy it is crucial to realise the necessity of innovation which can be provided by wisely used PPP.

In Latvia, however, the E-Government itself is rather young; and for this country the cooperation between public and private sector is of paramount importance. The shift to market economy and receiving the sovereignty only 15 years ago influenced the process of integration of the new concepts and technological innovations. As a consequence, Latvia, when analysing the level of the E-Government productivity was ranked between all EU27+ the last.

1.1 Background to research

The very problem of the research was identified when the necessity of dramatic improvements in Latvian e-government became clear. The fact that Latvia has the capacity for better performance is approved by the specialists in this field; however, it is lacking rather substantial factors as infrastructure and integration which are remaining behind.

The research is undertaken in order to study the nature of e-Government and its role in overall public sector, to determine its current obstacles and milestones in reaching the most desired level of productivity and efficiency, i.e. to identify the ways to increase the operational activities of Latvian e-Government; what variables influence a successful innovation-based e-Government strategy. Moreover, the research was tailored to illustrate different delivery methodologies and to find the most appropriate tool in the attempt to increase the operating efficiency and online sophistication.…

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