Communication and Interpersonal Skills

Definition:

Communication process – the transferring and understanding of meaning [2]
Definition:

Encoding – the conversion of a message into some symbolic form [2]


Definition:

Channel – the medium by which a message travels
There are two types of channels:
- Formal
- Informal [2]

Definition:

Decoding – a receiver’s translation of a sender’s message [2]
Definition:
Feedback – the degree to which carrying out the work activities required by a job results in the individul’s obtaining direct and clear information about the effectiveness of his or her performance [2]


Nonverbal communications
Body language - gesture, facial configurations and other movements of the body which show emotions, temperaments such as agression, fear, shyness, joy,etc. [3]

Verbal intonation – an emphasis given to the words or phrases that conveys meaning. [1] …