Managing Customer Service / Essays / Management / ID: 442208

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ID number:442208

Author: Anonymous author (3)

Evaluation:

Published: 17.05.2004.

Language: English

Level: Secondary school

Literature: n/a

References: Not used

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Extract

Case Study: Managing Customer Service
"Customer service is the most direct tools we use for building up loyalty, attracting repeat business, generating word-of-mouth and boosting our profits" (Cole 2001, p307). Statistics studies Shows 80% of the business sales are coming from 20% of the customers. Providing customer with excellent services that gain their loyalty is the most vital element for a business to survive in today's extremely competitive markets.
Part A. Develop a customer service plan
High quality customer service comes with the support of a good customer service plan. Clear m…

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Essays

Business and Law

Management

Managing Customer Service