Electronic and Tele Banking

Cost/benefit relationship
- Banks should be careful to measure long-term stability and viability against potential short-term profits or cost savings. The financial risks posed by an ineffective selection process and inadequate oversight are potentially much larger than any short-term profits and operational cost savings achieved. Without adequate up-front strategic review and ongoing performance-to-plan assessments, banks are at risk of underestimating the cost and of overestimating the benefits of third-party relationships.
Customer expectations
- Whenever a bank provides its customers with access to products and services not originated by the bank, it must recognize that a wide range of customer relationship issues will inevitably arise. The bank's reputation rests upon its ability to develop standards that meet customer expectations regarding the quality of products and services that are provided through the bank, regardless of whether the product or service is originated by the bank.
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