Customer Service in the Retail Industry / ID: 531860

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ID number:531860

Author: Anonymous author (2)

Evaluation:

Published: 01.12.1996.

Language: English

Level: Secondary school

Literature: n/a

References: Not used

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Extract

Understanding the Concepts of Customer Service
Research Objectives
1.<Tab/>Gain a better understanding of the concept of customer service in today's retail industry
2.<Tab/>Determine the misunderstandings of customer service in the marketplace
3.<Tab/>Find ways to improve customer service
Research Questions
1.<Tab/>How do customers perceive overall customer service in regards to the retail industry?
2.<Tab/>What measures are providers of customer service presently enforcing to ensure excellent customer service?…

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Essays

Business and Law

Marketing, Advertising

Customer Service in the Retail Industry