Conflict Management

Ouch. "My throat hurts", I said out loud. I tried to think of possible reasons why I had this terrible pain. Could I have been heavily breathed on by a sick person? Could I perhaps be catching the flu? Then I remembered that just a couple of hours ago I was screaming at the top of my lungs at my sister. We had been in yet another fight, I can't really remember what about, and now it hurt to swallow.
Have you ever been in a situation like this? When thinking back to an argument you had with someone not too long ago, can you honestly say that the matter at hand was resolved by the end of the argument? Probably not. I read the book 'Conflict Under the Microscope' and I am beginning to see that not all conflicts have to turn into arguments and then into fights. I hope that by reading this paper you will also find a cure to your own sore throats.
The first topic I would like to discuss is the importance of understanding why people have unresolved conflicts with others. Then I will move on to hostility and the differences between fights and conflicts. Lastly, I will go over steps to take in order to manage conflicts. At the end I have included my own personal experience with mediation where I used the ideas of this book in order to manage and resolve a conflict.
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