Verizon Communications INC

Periodic review and reasonability of target for each metric
Each metric should be reviewed on a periodic review and be adjusted as per the business conditions.
Bringing operational managers in the core team
In order to counter the ills of too much HR control on the whole process, operational managers and functional heads of other departments should be made part of the core team, who could monitor the whole process objectively.
Training & Development
To make the employees of the organisation comfortable with this new approach, proper training should be imparted to them.
Characteristics of an ideal balanced scorecard.
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