Evaluation:
Published: 01.12.1996.
Language: English
Level: Secondary school
Literature: n/a
References: Not used
  • Essays 'Customer Service in the Retail Industry', 1.
  • Essays 'Customer Service in the Retail Industry', 2.
  • Essays 'Customer Service in the Retail Industry', 3.
  • Essays 'Customer Service in the Retail Industry', 4.
  • Essays 'Customer Service in the Retail Industry', 5.
Extract

Understanding the Concepts of Customer Service
Research Objectives
1.<Tab/>Gain a better understanding of the concept of customer service in today's retail industry
2.<Tab/>Determine the misunderstandings of customer service in the marketplace
3.<Tab/>Find ways to improve customer service
Research Questions
1.<Tab/>How do customers perceive overall customer service in regards to the retail industry?
2.<Tab/>What measures are providers of customer service presently enforcing to ensure excellent customer service?…

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