Author:
Evaluation:
Published: 12.09.2021.
Language: English
Level: Secondary school
Literature: 5 units
References: Not used
  • Presentations 'Business Apology Letters', 1.
  • Presentations 'Business Apology Letters', 2.
  • Presentations 'Business Apology Letters', 3.
  • Presentations 'Business Apology Letters', 4.
  • Presentations 'Business Apology Letters', 5.
  • Presentations 'Business Apology Letters', 6.
  • Presentations 'Business Apology Letters', 7.
  • Presentations 'Business Apology Letters', 8.
  • Presentations 'Business Apology Letters', 9.
  • Presentations 'Business Apology Letters', 10.
  • Presentations 'Business Apology Letters', 11.
  • Presentations 'Business Apology Letters', 12.
  • Presentations 'Business Apology Letters', 13.
Table of contents
Nr. Chapter  Page.
  Basic information   
  Main features   
  Structure   
  Tone and style   
  Useful phrases   
  Tips for writing an effective apology letter   
Extract

Tips for writing an effective letter
The key – sincerity;
Apologise unconditionally;
Take responsibility. Offer a solution;
Be the bigger person – apologise.
Can offer an explanation - don’t confuse that with an excuse.

Conclusion
Write and send out immediately;
Short and to the point;
Apology – Explanation – Decision – Benefit – Thank you;
Tone has to be thought through.
…

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